Financial Services Solutions

How SMS Banking can help you.

Financial Solutions Benefits:

SMS Banking can improve customer retention rates and be an important component of your customer acquisition strategy:

Text and fraud message alerts help build consumer confidence and address fears of identity theft.
Increase penetration into new markets and attract new customer types such as the youth market.
Operational and marketing costs can be drastically reduced.
Increase customer satisfaction and hence, retention through text notification facilities.
Reinforce and build brand recognition and awareness through a mobile presence.

Financial Services Whitepaper

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Download SMS Banking Whitepaper

The first step in a successful mobile banking strategy. This comprehensive white paper, researched specifically with the financial services industry in mind, details how the use of text messaging in mobile banking is a competitive advantage.

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Financial Messaging Platform:

A fully integrated and managed solution, based on the Clickatell Multimode Messaging Manager, the Financial Messaging Platform provides secure message routing and delivery, account management, network channel and connectivity management. The platform is capable of processing millions of multimodal messaging transactions per month.

Start benefiting immediately from:

Account notifications - balance updates, mini statements, payment reminders.
Account access - balance requests, funds transfer and mini-statement requests via SMS.
Transaction alerts - credit and debit cards, online login.
Fraud alerts - alerts that requires acknowledgement by the user.

Read more about how Australian financial services companies and Clickatell's international customers, such as Barclays Bank, are using SMS text messaging to improve the efficiency and safety of their services.

Financial Applications:

Working in conjunction with the messaging platform are extensions to the basic package that allow financial institutions to offer additional services such as:

2-Factor authentication - Additional system security that interacts with the user. For example: following a user transaction e.g. online banking login attempt, a unique code for web-based entry is dispatched to the user via a SMS text message.
Card not present - Further online transaction security. Following an online transaction, the user is sent an additional authentication token via SMS and required to enter it online to complete the transaction.
Mobile authentication - Secure channel switching from SMS to voice or audio entry of a verification PIN code. This method eliminates any concerns about the PIN code being stored in the device SMS outbox.
Mobile payment - Enabling small transactions for peer to peer or person to business payments. Utilises channel switching and voice based PIN entry as mobile authentication.
CRM applications - Intelligent customer call back facility. Instead of calling the service line to be placed on hold, the customer sends a SMS query and receives a SMS notification stating approximate wait time. The CRM system initiates an agent call back after the indicated time.
Marketing and loyalty applications - Interactive Campaign Manager, a two-way SMS text message campaign management for mobile marketing campaigns with email marketing tools including click through reporting, template management, and database integration.

Clickatell's financial services solutions has been receiving great acclaim from major banking institutions for over three years. Read more about how Australian financial services companies and Clickatell's international customers, such as Barclays Bank, are using SMS text messaging to improve the efficiency and safety of their services.

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