The data controller collecting the data described herein is the Clickatell Group* (hereinafter referred to as "Clickatell"). Personal data collected by Clickatell may be transferred between entities, where it is necessary to meet the purpose for which the visitor has submitted the information. By submitting data on Clickatell's website, the visitor is providing explicit consent to transborder transmission of data collected on the website for the fulfilment of their voluntary requests.
We collect only personally identifiable information that is specifically and voluntarily provided by visitors to Clickatell's website. Clickatell receives limited identifiable information, such as name, title, company address, email address, and telephone and fax numbers, from website visitors. Typically, identifying information is collected to:
- Register for certain services
- Improve our marketing and promotional efforts, by enabling statistical analysis of site and product usage
- Deliver information to you, such as administrative notices and news
- Deliver account balance updates
- Answer your requests and queries
- Submit resumes
Demographic information, including gender and occupation, is not actively sought, but may be submitted when a visitor responds to an online job application. It is Clickatell's policy to limit the information collected to only the minimum information required to complete a visitor's request. In any instance where non-mandatory information is sought, the website visitor will be notified of this at the point of collection.
Most publications are provided as downloads and visitors will be requested to provide us with some personal information before downloading such publications.
When a visitor makes a purchase online we will collect order information and a customer's credit card information, where applicable, in order to facilitate delivery and payment for the product and/or services. Visitor's credit card information will only be collected and stored by our third party payment gateway service provider who is fully PCI compliant, and not by Clickatell.
Visitors are also able to send email and/or requests through the site. Their messages will contain the user's screen name and email address, as well as any additional information the user may wish to include in the message. Because we use the website as a tool to provide customer service and product support, a visit to the website may also result in the user sending personal information to an individual within Clickatell.
Clickatell's intention is not to seek any sensitive information through our website unless legally required for recruiting purposes. Sensitive information includes a number of types of data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; trade union membership; physical or mental health; sexual life or criminal record. We suggest that you do not provide sensitive information of this nature. If you do wish to provide sensitive information for any reason, Clickatell accepts your explicit consent to use that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.
Use of data
A user may choose to provide personal information in the following examples:
- Download publications
- Register for Clickatell's online products and/or services
- Submit resumes or work history information
- Participate in "join our mailing list" initiatives
- Participate in bulletin boards, discussion or message forums
- Contact us for further information
- Enter Quick Surveys, Quiz's or Benchmarking Surveys
- Register for events and conferences
Information attained by the site is used only for the intended purpose stated at the time that the information is collected. This data is not shared with other entities in the group for secondary or unrelated purposes, or shared with a third party, unless otherwise disclosed at the point of collection or in this policy. If there is an instance where such information may be shared, the visitor will be asked for permission beforehand.
Clickatell makes every practical effort to avoid excessive or irrelevant collection of data. If a visitor believes the site has collected excessive information, we encourage the visitor to contact our Privacy Officer at email@example.com to raise any concerns.
Except for the mailing list initiative described above, where visitors explicitly choose to receive specific Clickatell marketing or other materials, Clickatell will not use personal data collected from our websites to facilitate unsolicited marketing activities.
Clickatell customers may at any time log into their customer account to enable or disable the marketing newsletter or weekly account balance update newsletter feature in your account preferences. You may also select to unsubscribe from any email newsletter or SMS notification by following the unsubscribe and opt-out directions in the body of such email or SMS.
Cookies and log files
If you are concerned about cookies, most browsers permit individuals to decline cookies. In most cases, a visitor may refuse a cookie and still fully navigate our websites, however other functionality in the site may be impaired. After termination of the visit to our site, you can always delete the cookie from your system if you wish.
In order to properly manage our website we may anonymously log information on our operational systems, and identify categories of visitors by items such as domains and browser types. These statistics are reported in the aggregate to our webmasters. This is to ensure that our website presents the best web experience for visitors and is an effective information resource.
Disclosure of Personal Information
Clickatell websites do not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties. There may be situations where the law requires us to disclose your personal information. It may also be necessary for us to disclose or transfer your personal information to suppliers, affiliates or agents in order to provide you with our services. Clickatell sometimes use other companies to perform certain business-related functions, for example email marketing, digital marketing technology, interactive campaign management etc. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function. To the extent that that third party requires your information to enable Clickatell to provide you with our services, or perform business-related functions on our behalf, you hereby consent to Clickatell sharing your personal information with such third parties.
For those users who make purchases at our website, we, through our third-party payment processor, may collect IP address, browser version and other information about the software and hardware resident on the computer used to make the purchase. This information is passed on to and used by our third-party payment processor solely for purposes of authentication and security. By making a purchase at our website you authorize such collection and use.
We use third-party advertising technology to serve ads when you visit our website and sites upon which we advertise. This technology uses information about your visits to this website and the sites upon which we advertise, to serve our ads to you. In the course of serving our advertisements to you, unique third-party cookies may be placed or recognized on your browser. In addition, we may use Web beacons, provided by our third-party ad server, to help manage and optimize our online advertising. These Web beacons enable our ad server, on our behalf or on behalf of our agent, to recognize a browser's cookie when a browser visits this site, and to learn which banner ads bring users to our website. Our third-party ad server is performing its functions on our behalf or on behalf of our agent, and we may, directly or indirectly, instruct such ad server to enable other service providers to receive information about our site related to our online advertising. To learn more about our third-party ad-serving and advertising partners, cookies, and how to "opt-out" please click here.
We share web site usage information about visitors to our web site, who have received a targeted promotional campaign, with a reputable third-party advertising company for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party advertising company note some of the pages you visit on our web site through the use of pixel tags (also called clear gifs). For more information about our third-party advertising company, please click here.
Third party links
Some of the information we receive is not retained. Contact information about visitors (such as information generated though registration for access to areas on the site) will be kept as long as the information is required to completely service the contact request or until a user requests that we delete that information. Mailing list information, discussion posts and email are kept for only the period of time considered reasonable to facilitate the visitor's requests. Resumes are disposed of when they are either no longer under consideration, or are considered dated by our Human Resources departments.
As a policy, visitors are not required to register to gain access to areas of the Clickatell's websites. In certain cases in the future, as your Clickatell website experience expands, we may require visitors to register in order to obtain a user-id and password for authentication and secure access to a transaction or certain business confidential or proprietary information services on premium websites.
Personally identifiable information provided to Clickatell through its website is provided voluntarily by visitors. Should visitors subsequently choose to unsubscribe from mailing lists or any registrations, we will provide instructions on the appropriate website area or in communications to our visitors; or a visitor may contact Clickatell Support at firstname.lastname@example.org.
Each visitor has the right of access to personal data they have submitted through the websites to Clickatell.
User updates of information should be handled by going back through the registration process. Inquiries about the accuracy of identifying information previously submitted to Clickatell through its website, or requests to have outdated information removed, should be directed to: email@example.com. Clickatell is committed to providing reasonable and practical access to visitors to allow them the opportunity to identify and correct any inaccuracies. When requested and practical, Clickatell will delete identifying information from current operational systems.
When personally identifiable information is retained, Clickatell assumes responsibility for keeping an accurate record of the information once a visitor has submitted and verified the data. Clickatell does not assume responsibility for verifying the ongoing accuracy of the content of personal information. When practically possible, if Clickatell is informed that any personal data collected through a website is no longer accurate, Clickatell will make appropriate corrections based on the updated information provided by the authenticated visitor.
Clickatell has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. All Clickatell employees follow a network-wide security policy. Only authorised Clickatell personnel are provided access to personally identifiable information and these employees have agreed to ensure confidentiality of this information. Clickatell's policy is to use secure socket layer technology for our customer's administration area in order to protect information submitted through web forms.
Clickatell understands the importance of protecting children's privacy especially in an online environment. The Clickatell sites covered by this privacy statement are not intentionally designed for or directed at children 13 years of age or younger. It is Clickatell's policy never to knowingly collect or maintain information about anyone under the age of 13.
Should you have any questions or enquiries regarding this policy, please feel free to direct them to firstname.lastname@example.org for attention: Clickatell Privacy Officer.
* Clickatell Group: Clickatell Corporation, the United States holding company, and its subsidiaries being Clickatell (Pty) Ltd in South Africa, Clickatell Limited in the United Kingdom, Clickatell Inc. in the United States, Clickatell Kenya Limited in Kenya, Clickatell MTS Holdings Limited in Mauritius, Clickatell Nigeria Limited in Nigeria and Clickatell Wholesale Limited in Jersey.
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